Questions about Subscriptions

 

How do I subscribe?

Phone Angela (+64 404 479 688)
Or, email Angela ([email protected])
Or, visit our website, and under “Shop”, click “Subscriptions”

How much is shipping?

Shipping is on us if you’re an Australian resident. If not, shipping cost is added upon checkout.

What subscription payment options are there?

You can choose to pay quarterly ($18.50* every quarter) or annually ($74* every year). If you choose to pay quarterly, your subscription will automatically renew every quarter in time for the next issue. If you choose to pay annually, your subscription will automatically renew every year on the anniversary of your original subscription purchase date. About a week before your account is debited, you will receive a notification from us.

Can I purchase a subscription without being on the auto-renewing system?

If you’d prefer not to be on our auto-renewing system, you can gift yourself a “Gift Subscription”, which is $74* for a fixed term of 1 year (4 issues). Just put your details down as both the “Gift Purchaser” and “Gift Receiver”.

How do I cancel my subscription?

You can cancel your subscription at any time you like through your account dashboard. Or, you can email Angela ([email protected]).

Which issue will my subscription start with?

If you subscribe now, your subscription will start with the next issue (Issue 29), which will be delivered mid June. In the meantime, if you’d like to purchase the current issue (Issue 28) separately while you wait for Issue 29 to arrive, we’ll send this out to you right away for an extra $19.95. You can do this by selecting the option “Subscription + Current Issue” when purchasing your subscription.

How do I subscribe for a friend, as a gift?

Under “Shop”, click “Gift Subscriptions”.

 


 

Questions about Single Issues

 

Can I just buy the current issue?

Of course! Under “Shop”, click “Single Issues”.

Can I buy past/back issues to complete my collection?

Yes! Under “Shop”, click “Single Issues”. If the issue you’re after is sold out, we’re pretty good at hunting them down by posting on Facebook/Instagram and asking our community to help out. Just send us an email and we’ll do our best to make it work.

 


 

Questions about Online Orders

 

I am moving houses, how do I update my address?

Email Angela ([email protected])
Or, go into your “My Account” dashboard and edit your address yourself

My order hasn’t arrived, what do I do?

Email or phone Angela ([email protected] / +64 404 479 688)

What are the White Horses “on sale” dates?

  • Issue 28 – 4th April 2019
  • Issue 29 – 17th June 2019
  • Issue 30 – 3rd October 2019
  • Issue 31 – 16th December 2019
  • Issue 32 – 23rd March 2020

 


 

Questions about Joining the Horsies Team

 

How do I make editorial submissions?

We welcome unsolicited editorial submissions but making use of them is at the editor’s discretion. We suggest to first email Will (the editor) to discuss your editorial idea before making a submission ([email protected]).

How do I make photographic submissions?

As above!

How do I advertise?

Contact the Publisher / Managing Director Craig Sims ([email protected] / +64 433 410 476)

How do I become a stockist of White Horses?

To find out more information about becoming a stockist of White Horses, you can visit our “Stockist Enquiries” page under “Contact Us”, or, contact Tamryn ([email protected] / +64 410 822 378).

* Australian prices in AUD inclusive of GST