How do Quarterly subscriptions work?
Our Quarterly subscriptions are ongoing (auto-renewing) subscriptions, they renew every three months (on the 1st of March, June, September and December). Your copy will be sent to you by the end of same month (international addresses may take longer). As a side note, Gift subscriptions are for a fixed (not auto-renewing) term.
How do Annual subscriptions work?
Our Annual subscriptions are ongoing (auto-renewing) subscriptions, they renew once per year, on the anniversary of your purchase. Your copies of White Horses will be sent to you 4 times per year and should arrive slightly before the release date (see the release schedule). Please note that international addresses may take longer. As a side note, Gift subscriptions are for a fixed (not auto-renewing), 1 year term.
How much is shipping?
Shipping is included in the cost of the subscription, so no nasty surprises.
How do I cancel my subscription?
You can terminate your subscription at any time through your account dashboard. Alternatively, you can contact us via email at [email protected]
Which issue will I receive?
Admittedly, this can be a little confusing and we hope this explanation will clear it up for you.
Subscription purchases need to be made before the 1st day of each ‘Quarter’. Purchases made after this Purchase Window Cut-Off date will be scheduled to begin with the next issue of White Horses. This is important to note because there is a small window where it can be a bit confusing which issue of White Horses you will actually start with.
Take the following example:
Issue 28 has a Purchase Window Cut-Off date of 01 March 2019.
- Scenario 1: If you buy on February 25th 2019:
- You will start with Issue 28 (Arriving within a few weeks).
- If you choose to include the “Current Issue” with your subscription, you will be sent Issue 27 right away.
- Scenario 2: If you buy on March 2nd 2019:
- You will start with Issue 29 (Arriving in late June).
- If you choose to include the “Current Issue” with your subscription, you will be sent Issue 28 as soon as possible.
Scenario 2 is where most of the confusion occurs. This is because at the time of purchase (in our example, March 2nd), the upcoming issue (Issue 28) is not yet available to buy, however it is considered to be the “Current Issue”. This scenario exists in the days (or weeks) between the ‘Cut-Off’ date and when the new issue is made available in shops/online, which generally the same date as the “Expected Delivery” date (see the table below).
Please use the following table to correctly determine which “Purchase Window” today is within, which issue you’ll start with, when to expect delivery and which issue is considered the “Current Issue”.
|Your 1st Issue||Expected Delivery*||“Current Issue” Add-on|
|2 Sep 2018||1 Dec 2018||Issue 27 (SUMMER)||13 Dec 2018||Issue 26|
|2 Dec 2018||1 Mar 2019||Issue 28 (AUTUM)||25 Mar 2019||Issue 27|
|2 Mar 2019||1 Jun 2019||Issue 29 (WINTER)||1 Jul 2019||Issue 28|
|2 Jun 2019||1 Sep 2019||Issue 30 (SPRING)||3 Oct 2019||Issue 29|
|2 Sep 2019||1 Dec 2019||Issue 31 (SUMMER)||16 Dec 2019||Issue 30|
|2 Dec 2019||1 Mar 2020||Issue 32 (AUTUMN)||23 Mar 2020||Issue 31|
|2 Mar 2020||1 Jun 2020||Issue 33 (WINTER)||2 Jul 2020||Issue 32|
* We do our best to get it to you by this date, but we rely on postal systems.
We limit the number of advertising pages in White Horses, and so are essentially a reader-supported magazine. This means every issue bought by you, our most valued customer, helps keep us ticking over. Subscriptions cost a whack to fulfil because White Horses is thick and heavy, and postage is not cheap, so there is not much of a financial incentive to subscribe – just the opportunity to never miss an issue, get your mag conveniently delivered to your home, where it arrives gift wrapped in a carton that features a range of unique Horsies artwork.
Any questions about subscriptions feel free to email us at [email protected]